Open a new tab and type the following URL, replacing the curly brackets with your real details:įor example, if your email address is and the error ID = 123456, you would do the Press return – this gives you the raw message and you can see the subject, from, to and date sent.You do this by querying your mailbox using a special URL Use the error ID to lookup the email in Zimbra. This should give some insight into which folder contains the problem email(s) and may help you during Step 3. Search for the error ID(s) in the sync_response.xml message using the “find” feature in your browser.Note the Error ID(s) in the body of the email.Restart Outlook – it should sync and the error should not reappear.ĭetailed Fix Instructions Step 1 – Review sync_response.xml.Empty Draft and Trash folders in Webmail.Start by emptying both Webmail and Outlook drafts and trash folders: In many cases the error type ‘message’ is caused by mismatched emails in the Drafts and Trash folders between Zimbra and Outlook. Quick Fix – Empty Trash and Drafts folders If the type is anything other than ‘ message‘ forward the email to your email administrator.If it keeps reoccurring (with the same Error ID) continue to investigate the issue.If this is a one-off error then it can be ignored.Emails moved in a different client before Outlook completes a sync.Mismatched emails in the Outlook and mailbox drafts folder.Emails which have been deleted in Zimbra but not correctly synced to Outlook.Two messages exist in both locations with the same message id, but different content.
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